Customer Testimonials

When it comes to automotive service, many people are understandably hesitant to trust dealership service centers, often fearing long wait times, high costs, and impersonal interactions. However, my recent experience at Quirk Works Subaru has completely redefined my expectations, and much of that is thanks to the extraordinary service provided by Mike Bolinder, a service advisor who is truly in a league of his own. “Everyone needs a Mike.” This statement couldn’t be more accurate. From the moment I walked in, Mike’s warm and empathetic demeanor set the tone for a completely different kind of dealership experience. He ... Read More

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DealerRater - Jan 16, 2025

When it comes to automotive service, many people are understandably hesitant to trust dealership service centers, often fearing long wait times, high costs, and impersonal interactions. However, my recent experience at Quirk Works Subaru has completely redefined my expectations, and much of that is thanks to the extraordinary service provided by Mike Bolinder, a service advisor who is truly in a league of his own. “Everyone needs a Mike.” This statement couldn’t be more accurate. From the moment I walked in, Mike’s warm and empathetic demeanor set the tone for a completely different kind of dealership experience. He greets every client with genuine care and attentiveness, taking the time to listen and fully understand your concerns—no matter how small or complex they may seem. It’s rare to meet someone who truly cares about their clients to the extent that Mike does. He operates with a level of professionalism that is nothing short of exemplary, but it’s his empathy and personal touch that really stand out. Mike approaches every situation with a can-do attitude, ensuring that all of your concerns are not only heard but addressed thoroughly. He doesn’t just provide updates on your car’s progress—he takes the time to explain the “why” behind each recommendation, offering clarity and peace of mind. You never feel rushed or like just another customer in a long line. Instead, you feel like you are working with someone who genuinely wants the best for you and your vehicle. That level of commitment and care is something you don’t often find in this industry, and it’s why I believe Mike is someone you want to see every time you visit. Mike Bolinder Sets a Standard for Excellence Mike’s service doesn’t end when you leave the dealership. He ensures that every aspect of the process, from the initial consultation to the final handshake, exceeds your expectations. He follows up on concerns, keeps you informed throughout the process, and is always available to answer questions. Mike is the type of advisor who takes personal pride in ensuring that every client leaves satisfied, which is a rare and commendable quality. What really sets Mike apart is his ability to make you feel valued as a customer. He understands that for many people, a visit to the service center can feel like an inconvenience, but he transforms it into a positive experience through his thoughtful and proactive approach. Whether it’s keeping you updated on the status of your vehicle, providing transparent and honest advice, or simply engaging in a genuine conversation, Mike has a way of making you feel at ease. A Service Center Worth Visiting For those who tend to avoid dealership service centers, Quirk Works Subaru—and specifically Mike Bolinder—should be an exception to the rule. This is a place where customer service is not just a buzzword but a core value that is clearly reflected in every interaction. The team at Quirk Works Subaru goes above and beyond to create a seamless experience, but Mike is truly the crown jewel of the operation. His dedication to customer satisfaction is unmatched, and he sets a standard that all service advisors should aspire to. Final Thoughts If you’re looking for a service center where you’ll feel respected, valued, and genuinely cared for, Quirk Works Subaru is the place to go. And if you’re lucky enough to work with Mike Bolinder, you’ll quickly understand why I say, “Everyone needs a Mike.” His empathetic nature, professional demeanor, and unparalleled commitment to his clients make him an absolute asset to the dealership. So, whether you’re in need of routine maintenance, repairs, or simply advice on your vehicle, I wholeheartedly encourage you to visit Quirk Works Subaru and ask for Mike. You won’t just leave with a well-maintained car—you’ll leave with the confidence that you’ve found a service center you can trust for years to come. Thank you, Mike, for setting the bar so high and proving that exceptional service.

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It is very rare that I take the time to write a review but thought that the excellent treatment we received this morning by Gabe Sakalys at Quirk Works Subaru deserved such a review. We corresponded yesterday via email and agreed to meet this morning to appraise our trade in. Gabe could not have been nicer to two older folks and made our visit easy and productive, with absolutely no wasted time or effort. My wife is now the owner of a new 2025 Forester and couldn’t be happier. Thanks Gabe - you certainly did make it worth the trip!

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I love Michaela, she is so nice and friendly! She is the absolute best ever!

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We recently purchased a Subaru Forester at Quirk Subaru in Braintree. The experience was fantastic. The sales representative, Michaela Smith was very knowledgeable and professional. The entire process was smooth and seemless and she got us the best deal. There were no issues and no hard sell. A truly pleasant experience. We highly recommend contacting Michaela Smith if you are in the market for a Subaru!

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We just bought a new Legacy and couldn’t be happier with the Quirk experience. We loved our old Legacy, but had to replace it after an accident. There was no question we’d buy another Legacy. Tom Sforza and Rick Witt were a joy to work with, and Mike Bolinder has always taken great care of us when we needed service. Consider us very satisfied customers. We look forward to having Tom join us at the Quincy Lions Club. Sam Rounseville and Jean Kenney, Quincy

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Quick Shoutout forRyan Monsegue. His professionalism and and kindness was second to none. We handled all finances in the comfort of our home! We went to pick up brand new car signed papers, he registered the car and gave us a sticker and we were there about an hour. I will work with him from now on! Thank you Quirk

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I’m not in the habit of leaving reviews because, truth be told, depending on the day, time & place, each review can be entirely different. In addition, a review can be subjective, (based on my personal observation) or objective, (not based on a personal viewpoint) So, when leaving a review about a car dealership, you can probably see where it can get confusing. Let’s just say that you are interested in a particular brand and model of a car. You’ve been mildly to moderately interested for a few months, without making any phone calls. You’re thinking ... Read More

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DealerRater - Jun 13, 2023

I’m not in the habit of leaving reviews because, truth be told, depending on the day, time & place, each review can be entirely different. In addition, a review can be subjective, (based on my personal observation) or objective, (not based on a personal viewpoint) So, when leaving a review about a car dealership, you can probably see where it can get confusing. Let’s just say that you are interested in a particular brand and model of a car. You’ve been mildly to moderately interested for a few months, without making any phone calls. You’re thinking about a dealership that sells many, many vehicles. Their website advertises the lowest prices for Subarus, and although you don’t know much more than that about them, you make the phone call, someone answers and is exceeding polite in the conversation. This person’s non-aggressive demeanor, along with his ability to cheerfully answer every possible question that you ask, while never seeming to offer any more than that, surprises you. That’s the way that it started when I first spoke by phone with Michael Nocera, at Quirk Works Subaru in Braintree. Over the course of a week, Michael and I continued to speak by phone, there were many more questions, some repeated, with my never visiting the dealership! There were moments when I thought that I must have been trying Michael’s patience, yet there was never any indication of it. If you go online and read the newest automotive reviews for Subaru, whether you’ve ever owned one or not, you have to be impressed in a positive way. Needless to say, not only am I now driving a new 2023 Outback Premium, it’s entirely due to Michael Nocera. I cannot describe in this review just how easy that he made it happen. I had to laugh when he said that I was one of the hardest sales that he ever made, because it sure didn’t feel that way. By the way, at age 20, Michael Nocera is on his way to becoming one of the highest producers in sales volume, of Subarus, in the United States. Don’t take my word for it. Quirk Works Subaru is easily the largest producer on the east coast and in the top five, across the country. When you decide to make your own phone call, you’ll not only be pleased to meet Michael Nocera. You’ll may eventually also feel proud to be driving such a respected brand.

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My experience a Quirk Subaru was fantastic. Ben was great to deal with he was professional and a pleasure to buy from.. Overall I rate this 5 stars.

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Horrible experience at the Quirky Subaru with " manager " Mr Ryan M. . We take 2 cars for test drive on Friday with him and he told us " at Quirks they don't charge overprice on thier cars". He came to the car without a mask and we ask him to wear it. He was working in a different Honda with his Dad and he said change to Quirky cause they don't charge overprice. I was happy to hear it but in the next day he changed his speech. Because the Wilderness are new vehicles we took both ... Read More

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DealerRater - Jan 30, 2022

Horrible experience at the Quirky Subaru with " manager " Mr Ryan M. . We take 2 cars for test drive on Friday with him and he told us " at Quirks they don't charge overprice on thier cars". He came to the car without a mask and we ask him to wear it. He was working in a different Honda with his Dad and he said change to Quirky cause they don't charge overprice. I was happy to hear it but in the next day he changed his speech. Because the Wilderness are new vehicles we took both to try. I called him in the next day and hes behavior was totally different. He was sarcastic, I ask him that we choice the Forester and also ask for 300 off. He told me " good try Max " (i was in shock). He said he needs to charge 1000 overprice cause we are from out of state. We were not a good bussiness to them, cause we will not be back to change oil, buy accessories( really?) . He said he will charge not 2k only 1k( on Friday he told us they don't charge overprice). He also said that we took 3hs test drive with him(If you work in the car bussiness never tell your customer that you waist their time). My wife was listening it and we were in shock. He also said we did not purchase the vehicle on the day and now we need to pay the overprice (good for you if you sold a lot cars). Mr Daniel Quirky, please as a customer check this associate, hes behavior is not what your company took years to develop a great trust relation build up. I will do bussiness elsewhere that's fine but he can not treat a client like that. I have 25k as a down payment. We can buy a Forester Wilderness at any dealership in the entire country. I asked him, great you sold all of yours why you can not sell me one of the 3 lefts without charging me overprice like you said yesterday the answer was" you didn't bought it yesterday, did you? " 😱😱😱Have my wife hear all that crazy conversation makes me feel upset and this is the reason that I am taking my time to write it to you. I called on Friday and I spoke with a lady and still waiting for a phone call of Tom the store manager. I hope he calls me. Please if you read it, give a extra training on him and if you have some " sales people" I know it will not be happening(not Managers). I will buy a Forester for a different dealership and honestly would love do bussiness with your store cause of the reviews. I drove from Providence to visit your store and even with the dust because of construction looks like a great place to do bussiness.this " manager " can not be part of this corporation or at leats a 300hs of training will help him to do his job the way is supposed to be. I hope someone contact me soon.

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Excellent experience leasing a new Impreza from Tim Long, the sales manager at Quirk. No runaround, informative, gave me the straight story on where things were at in this crazy car market, and made me a very fair deal on a 5-door sport model that was on the lot. I left to check out other cars after our initial discussions, and came back to make the deal two days later. No high pressure tactics. Really excellent experience. Would recommend to anyone.

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the best-car-buying - experience ever the manger george valentgas treated me wonderfully and the salesman and internet also great price for my trade and great price for new outback. kevin mahoney winthrop ma

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GEORGE VALENTGAS and TIM LONG, LIARS, MaNiPuLaTiVe person's who attempted to sell a Base Forester for $4000 over MSRP; They attempted to sell me a Base Forester for 28,550, without amenities. Then during a COVID Outbreak took advantage of front line workers, me a nurse. They HID the PRICE on an iPad never reviewed the price, They further went on to remove the window 'price breakdown' hid that in the dealership. Refused and would not review the features of the vehicle when asked more than 4 times. They were in such a hurry to have me sign the IPAD telling me "... Read More

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DealerRater - Jan 1, 2021

GEORGE VALENTGAS and TIM LONG, LIARS, MaNiPuLaTiVe person's who attempted to sell a Base Forester for $4000 over MSRP; They attempted to sell me a Base Forester for 28,550, without amenities. Then during a COVID Outbreak took advantage of front line workers, me a nurse. They HID the PRICE on an iPad never reviewed the price, They further went on to remove the window 'price breakdown' hid that in the dealership. Refused and would not review the features of the vehicle when asked more than 4 times. They were in such a hurry to have me sign the IPAD telling me "You are required to sign this IPAD before you leave our dealership, to hold the sale price" Being from out of town, working an entire 12 hour shift, they really attempted all avenues to take advantage of an out of town travel nurse. They are fully aware of what they are doing and don't care. Don't step foot in this dealership. Nothing about it is good for a consumer to do business with. The CEO of Subaru needs to review why it is that sales persons who are not honesty, lack integrity, or accountability, are allowed to deal with consumers in any capacity (putting the consumer at great risk economically) especially when they also have problems with other dealerships and no one wants to do business with them like exchanging cars etc...

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the worst experience ever.arrogant salesperson and manger tried to lowball trade. trying to con a senior .changed the price on the new car.seniors stay away.

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We had an agreed price in his own words "we're right where we have to be at in order to make a deal", then when I said lets do it he claimed he never agreed to that price and raised the price $743. Don't waste your time. I saw another review saying they shook on a deal then they backed out, same type of underhanded dealings.

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I had a great experience at Quirk Works Subaru today. I had been working with Bobby for just over a month. I like to shop around and they had the best price I could find. Quirk also runs the Quincy Auto Auction, which is why their pre-owned vehicles are all high-end. Dan Quirk also does amazing stuff for the City of Quincy, so I had no hesitation by shopping here. They were able to get me a price I was happy with, and they were not pushy or "sleazy" at all. Bobby was probably the most respectful car ... Read More

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DealerRater - Nov 19, 2019

I had a great experience at Quirk Works Subaru today. I had been working with Bobby for just over a month. I like to shop around and they had the best price I could find. Quirk also runs the Quincy Auto Auction, which is why their pre-owned vehicles are all high-end. Dan Quirk also does amazing stuff for the City of Quincy, so I had no hesitation by shopping here. They were able to get me a price I was happy with, and they were not pushy or "sleazy" at all. Bobby was probably the most respectful car salesman I've ever worked with. Ben in their Finance department was equally as great. I can't recommend these two individuals enough. If you're going to this dealership, ask to speak with Bobby-- and if you plan on financing ask for Ben specifically. I didn't talk to any of their other sales persons but I can personally vouch that they both got me out the door with an amazingly clean WRX at an amazing rate. I shopped around to Planet and Clay, and while Planet has a ton of great prices it seemed most of their vehicles were Manufacture Buybacks from Subaru of America (Lemons that were fixed). Clay had a very limited inventory and for me Quirk was closest to home and it seems like they have the biggest supply chain in the South Shore. I am extremely satisfied with my purchase and I'm glad they gave me a great warranty.

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I had a good idea what I wanted and the sales professional made it informative, fun, fast and clean. 2nd Suburu we bought from Quirk.

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Picked out a used 2010 forester. Negotiated the price. Shook hands on it. The sales manager walk away for five minutes and comes back to tell us they decided to sell the guy two tables down. Handshake doesn’t mean anything to them.

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So back in 2013, bought a car with them. Initially awful experience but management changed. So I continued to come here whenever my car had issues or anything recall related. 3 months ago (2019) my car's alarm stopped working so I dropped by and explained the problem. Can you you believe they pushed me to get a full diagnostic because they had zero records of my car. So I would need to pay the the full $120 or so first since it had never been there before. Or so I was told. There were no records that I even got the car from ... Read More

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DealerRater - Jul 8, 2019

So back in 2013, bought a car with them. Initially awful experience but management changed. So I continued to come here whenever my car had issues or anything recall related. 3 months ago (2019) my car's alarm stopped working so I dropped by and explained the problem. Can you you believe they pushed me to get a full diagnostic because they had zero records of my car. So I would need to pay the the full $120 or so first since it had never been there before. Or so I was told. There were no records that I even got the car from them. Yet, I still get advertisements from them to trade my Subaru in towards a new one. They were insistent that only way to even try to determine the cause for the alarm not working was to diagnose the whole system electronically. In the end, I declined and went someplace else where they popped the hood and found the problem immediately. Just to look at it and not even woek on it. Quirk wouldn't even look under the hood unless I paid for the diagnostic test and didn't even have my VIN number in their records. After I'd been there 4 times over a nearly 6 year period including 2 recall checks. How could my car be a new vehicle to their records? Quirk only cares about taking your money and not about actual service. I had flashbacks of the debacle of when I purchased the car and they couldn't get the car fax report. Why is a simple service stop so complicated when I have been there several times before? Terrible service. Will never go back.

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I’ve visited this dealership with the intent to get a competitive price on a new Subaru Forrester. I highly recommend seeking out Oscar Villagran in sales as he is patient and knowledgeable of the Subaru line.

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Robbie in Service was great! Helped me plan out my next service needs and answered all my questions. Everything else about my visit was great; quick and easy! Highly recommend.

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I did quite a bit of research and emailed several dealerships. Tim Long was my contact and got him down to a price of $18,000 for a 2018 Subaru Impreza 2.0i. When I confirmed the price w/him and mentioned I wanted to lease, he got all mad at changed the price of the car on me to $19,000. When I called him out he tried giving me the run around and say things to make it seem like I didn't know what I was talking about. He kept insisting that he was honoring the agreed upon price and told me to ... Read More

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DealerRater - Jun 16, 2018

I did quite a bit of research and emailed several dealerships. Tim Long was my contact and got him down to a price of $18,000 for a 2018 Subaru Impreza 2.0i. When I confirmed the price w/him and mentioned I wanted to lease, he got all mad at changed the price of the car on me to $19,000. When I called him out he tried giving me the run around and say things to make it seem like I didn't know what I was talking about. He kept insisting that he was honoring the agreed upon price and told me to call the finance department so they could explain it. I wasn't born yesterday and had several outside sources confirm that he was offering the car for $19k not the $18k we agreed upon. BOTTOM LINE, go anywhere but Quirks. He stopped answering emails because he knew I was no rookie to the games car salesmen(women) play. Shame on you and shame on quirk. Thankfully, I found a true, honest dealership. Bye Felicia

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I've just bought my first Subaru (2018 Crosstrek) and have to say it was the best car buying experience that I've had in my life...and I've gone through the process several times. Like most people these days, I had put in plenty of research before coming in to test drive. As soon as I came into the dealership I met the manager (Tom) and was paired with one of the nicest salesman, Jonathan. Jonathan sat me down to ask a bunch of qualifying questions and asked me to wait while he found a car in mind. The ... Read More

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DealerRater - May 14, 2018

I've just bought my first Subaru (2018 Crosstrek) and have to say it was the best car buying experience that I've had in my life...and I've gone through the process several times. Like most people these days, I had put in plenty of research before coming in to test drive. As soon as I came into the dealership I met the manager (Tom) and was paired with one of the nicest salesman, Jonathan. Jonathan sat me down to ask a bunch of qualifying questions and asked me to wait while he found a car in mind. The one he brought fit my needs and wants perfectly and ended up being the vehicle I took home. There are two things that stick out most about my interaction here at Quirk Subaru. Firstly, their pricing was great. There was very little negotiation necessary to get to what I knew was a good deal. This would normally be the most important piece for most people. However, for me, what I will remember most is how this business took care of me after the sale. When I came in to test drive the car the weather outside was bad, and I mean heavy rain. Because of this I had missed inspecting the exterior of the car as good as I should have. The next day I noticed a small ding of the vehicle. Needless to say, I was not happy. I came back into the dealership to see what could be done, not expecting much. As when I came in for the first time, Tom was there to greet me when I walked in. I explained the situation and to my surprise, without any argument, Tom did what it took to make me satisfied with the purchase. I would highly recommend this dealership if your're looking for a Subaru, and make sure to ask for Jonathan!!!

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Quirk Subaru posted a great price on their website for a 2018 Subaru Outback Limited. All of their Outbacks had great prices listed online. They also offered a great financing incentive...I checked in with other Subaru dealers as to whether they could match or do better.. The other dealers' reaction was funny. Called the offer "too good to be true", that there had to be a catch and then proceeded to say negatives things about Quirk. Negative selling is always a reflection of someone you want to avoid. Simply, there was no catch and Quirk was true to ... Read More

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DealerRater - May 13, 2018

Quirk Subaru posted a great price on their website for a 2018 Subaru Outback Limited. All of their Outbacks had great prices listed online. They also offered a great financing incentive...I checked in with other Subaru dealers as to whether they could match or do better.. The other dealers' reaction was funny. Called the offer "too good to be true", that there had to be a catch and then proceeded to say negatives things about Quirk. Negative selling is always a reflection of someone you want to avoid. Simply, there was no catch and Quirk was true to their word. George, Kristie and Greg could not have been easier or better to deal with. Everything was all above board and I would give Quirk 10 Stars if I could

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On 4/9/18 I visted quirk subaru to assist my mother in buying a new 2018 crosstrek limited The reason we went was they had the lowest advertised price online. The fact that the majority of the vehicles had a $3500 “discount” that required a vehicle to trade should have been a warning. We were planning on trading a vehicle and had already apraised at Long Subaru for $6500 (same as kbb and edmunds). When quirk apraised the vehicle they came back with a value of suprise suprise you guessed it a laughable $2500. At this point we should have just left immediately but thinking consumer ... Read More

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DealerRater - Apr 9, 2018

On 4/9/18 I visted quirk subaru to assist my mother in buying a new 2018 crosstrek limited The reason we went was they had the lowest advertised price online. The fact that the majority of the vehicles had a $3500 “discount” that required a vehicle to trade should have been a warning. We were planning on trading a vehicle and had already apraised at Long Subaru for $6500 (same as kbb and edmunds). When quirk apraised the vehicle they came back with a value of suprise suprise you guessed it a laughable $2500. At this point we should have just left immediately but thinking consumer feedback is important I tried to explain how this dishonest practice of trying to decieve the customer is the reason we would never buy a vehicle from them. The only people this practice is effective with is those that are unable to grasp simple arithmetic for the rest or us its just insulting. This got me nowhere as I was fed a bunch of nonsense about auction fees. We went to walk out as some sales manager Tom came over and repeated more of the same nosense. Realizing that we already wasted enough time we got up to leave. Tom then stated “Oh your going to walk out thats very rude I was brought up better than that”. Having your upbringing questioned infront of your mother is not what you expect while shopping for a vehicle. I escorted my mother to her vehicle as we were continued to be hounded by Tom after he was asked multiple times to please leave us alone. It was not till my mother was safely in her car and I turned to Tom looked him in they eye and told him to get the f*xx away from me did he scamper back inside. Fortunately we then went to nearby Planet Subaru and had a completely oposite experience we purchased the exact same vehicl for $3000 less than quirks offer. But more importantly we were treated like humans honest value on trade and an upfront price the salesman Joe was very helpful and super low pressure. It felt great to make the purchase from the nearest competitor to the idiots at quirk. There was barely any other customers at quirk but planet was packed this tells me my feelings about these issues are shared by most. You better believe that this experience will be shared with the Subaru Corporation as I doubt they want this behavior connected to there brand. Dont got to quirk its full of jerks!

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Went in for an emergency walk in for service. Was met with very polite service advisor concerning my vehicle and the issue at hand and he addressed my concern very quickly and efficiently along with the main tech who worked on the vehicle. The job took about 2-3 hours but considering I was a walk-In that was more than fine with me as long as my car got fixed. The parts department also accommodated me and answered a couple the questions I had during my visit. This was my first time here and I will definitely be back. Thank you ... Read More

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DealerRater - Mar 12, 2018

Went in for an emergency walk in for service. Was met with very polite service advisor concerning my vehicle and the issue at hand and he addressed my concern very quickly and efficiently along with the main tech who worked on the vehicle. The job took about 2-3 hours but considering I was a walk-In that was more than fine with me as long as my car got fixed. The parts department also accommodated me and answered a couple the questions I had during my visit. This was my first time here and I will definitely be back. Thank you again!

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My Dearest Mr. Quirk - My name is Helen Maguire, I recently leased a 2018 Subaru Forrester from your dealership on Quincy Ave., Braintree, MA. Mr. Jonathan Theodat was my salesperson. The negotiation for the lease was fair and reasonable. What was NOT reasonable and unacceptable was the delivery timeframe for the pickup of my new leased Subaru from your dealership. I signed my lease paperwork on Wednesday, February 28, 2018 and requested pick up for Monday, March 5, 2018. Ample time (5 days) to have paperwork completed. On Wednesday, February 28, 2018, I was advised by Mr. Theodat to contact my insurance company (Liberty Mutual) so that ... Read More

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DealerRater - Mar 10, 2018

My Dearest Mr. Quirk - My name is Helen Maguire, I recently leased a 2018 Subaru Forrester from your dealership on Quincy Ave., Braintree, MA. Mr. Jonathan Theodat was my salesperson. The negotiation for the lease was fair and reasonable. What was NOT reasonable and unacceptable was the delivery timeframe for the pickup of my new leased Subaru from your dealership. I signed my lease paperwork on Wednesday, February 28, 2018 and requested pick up for Monday, March 5, 2018. Ample time (5 days) to have paperwork completed. On Wednesday, February 28, 2018, I was advised by Mr. Theodat to contact my insurance company (Liberty Mutual) so that paper work would be ready of which I did and contacted Mr. Theodat Thursday, March 1, 2018 morning at 9:00 a.m., stating mission complete. I arrived at your Subaru Dealership at 9:45 a.m. on Monday, March 5, 2018, knowing that Mr. Theodat had to proceed to RMV (even though I have vanity plates). Well Mr. Quirk I sat in your Subaru showroom for 5 1/2 hours before I even got into my new leased Forrester, of which by then I didn't even care about, it was like the joy was taken right out of Christmas. This car has a lot of bells and whistles of which Mr. Theodat was going to explain to me but after over 5 1/2 hours now, I said, "Just show me how to put the heat on." Also, during my 5 1/2 hours of sitting in your showroom reading a book (thank God I brought) not one of your employees even offered me a drop of water or a cracker! During the 5 1/2 hour timeframe, I would of expected Mr. George Valentgas (your right hand man) of whom was sitting at the desk behind the computer screen and behind a recently achieved award, to offer me water or coffee but NO! Mr. Quirk put yourself in my place, how would you feel? Helen Maguire A Subaru owner since 2000 My Dearest Mr. Quirk - My name is Helen Maguire, I recently leased a 2018 Subaru Forrester from your dealership on Quincy Ave., Braintree, MA. Mr. Jonathan Theodat was my salesperson. The negotiation for the lease was fair and reasonable. What was NOT reasonable and unacceptable was the delivery timeframe for the pickup of my new leased Subaru from your dealership. I signed my lease paperwork on Wednesday, February 28, 2018 and requested pick up for Monday, March 5, 2018. Ample time (5 days) to have paperwork completed. On Wednesday, February 28, 2018, I was advised by Mr. Theodat to contact my insurance company (Liberty Mutual) so that paper work would be ready of which I did and contacted Mr. Theodat Thursday, March 1, 2018 morning at 9:00 a.m., stating mission complete. I arrived at your Subaru Dealership at 9:45 a.m. on Monday, March 5, 2018, knowing that Mr. Theodat had to proceed to RMV (even though I have vanity plates). Well Mr. Quirk I sat in your Subaru showroom for 5 1/2 hours before I even got into my new leased Forrester, of which by then I didn't even care about, it was like the joy was taken right out of Christmas. This car has a lot of bells and whistles of which Mr. Theodat was going to explain to me but after over 5 1/2 hours now, I said, "Just show me how to put the heat on." Also, during my 5 1/2 hours of sitting in your showroom reading a book (thank God I brought) not one of your employees even offered me a drop of water or a cracker! During the 5 1/2 hour timeframe, I would of expected Mr. George Valentgas (your right hand man) of whom was sitting at the desk behind the computer screen and behind a recently achieved award, to offer me water or coffee but NO! Mr. Quirk put yourself in my place, how would you feel? Helen Maguire A Subaru owner since 2000 My Dearest Mr. Quirk - My name is Helen Maguire, I recently leased a 2018 Subaru Forrester from your dealership on Quincy Ave., Braintree, MA. Mr. Jonathan Theodat was my salesperson. The negotiation for the lease was fair and reasonable. What was NOT reasonable and unacceptable was the delivery timeframe for the pickup of my new leased Subaru from your dealership. I signed my lease paperwork on Wednesday, February 28, 2018 and requested pick up for Monday, March 5, 2018. Ample time (5 days) to have paperwork completed. On Wednesday, February 28, 2018, I was advised by Mr. Theodat to contact my insurance company (Liberty Mutual) so that paper work would be ready of which I did and contacted Mr. Theodat Thursday, March 1, 2018 morning at 9:00 a.m., stating mission complete. I arrived at your Subaru Dealership at 9:45 a.m. on Monday, March 5, 2018, knowing that Mr. Theodat had to proceed to RMV (even though I have vanity plates). Well Mr. Quirk I sat in your Subaru showroom for 5 1/2 hours before I even got into my new leased Forrester, of which by then I didn't even care about, it was like the joy was taken right out of Christmas. This car has a lot of bells and whistles of which Mr. Theodat was going to explain to me but after over 5 1/2 hours now, I said, "Just show me how to put the heat on." Also, during my 5 1/2 hours of sitting in your showroom reading a book (thank God I brought) not one of your employees even offered me a drop of water or a cracker! During the 5 1/2 hour timeframe, I would of expected Mr. George Valentgas (your right hand man) of whom was sitting at the desk behind the computer screen and behind a recently achieved award, to offer me water or coffee but NO! Mr. Quirk put yourself in my place, how would you feel? Helen Maguire A Subaru owner since 2000 My Dearest Mr. Quirk - My name is Helen Maguire, I recently leased a 2018 Subaru Forrester from your dealership on Quincy Ave., Braintree, MA. Mr. Jonathan Theodat was my salesperson. The negotiation for the lease was fair and reasonable. What was NOT reasonable and unacceptable was the delivery timeframe for the pickup of my new leased Subaru from your dealership. I signed my lease paperwork on Wednesday, February 28, 2018 and requested pick up for Monday, March 5, 2018. Ample time (5 days) to have paperwork completed. On Wednesday, February 28, 2018, I was advised by Mr. Theodat to contact my insurance company (Liberty Mutual) so that paper work would be ready of which I did and contacted Mr. Theodat Thursday, March 1, 2018 morning at 9:00 a.m., stating mission complete. I arrived at your Subaru Dealership at 9:45 a.m. on Monday, March 5, 2018, knowing that Mr. Theodat had to proceed to RMV (even though I have vanity plates). Well Mr. Quirk I sat in your Subaru showroom for 5 1/2 hours before I even got into my new leased Forrester, of which by then I didn't even care about, it was like the joy was taken right out of Christmas. This car has a lot of bells and whistles of which Mr. Theodat was going to explain to me but after over 5 1/2 hours now, I said, "Just show me how to put the heat on." Also, during my 5 1/2 hours of sitting in your showroom reading a book (thank God I brought) not one of your employees even offered me a drop of water or a cracker! During the 5 1/2 hour timeframe, I would of expected Mr. George Valentgas (your right hand man) of whom was sitting at the desk behind the computer screen and behind a recently achieved award, to offer me water or coffee but NO! Mr. Quirk put yourself in my place, how would you feel? Helen Maguire A Subaru owner since 2000

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I purchased a car in August of 2017 at Subaru Braintree it is now February of 2018 and I am having nothing but issues with it. I own a 2015 Impreza and the day I bought it and went to pick it up I waited FOUR HOURS to finally have the car because “they were putting new EVERYTHING” on the car. Well my tires were plugged I did not receive new tires. My brakes I had to get done twice one in which I had to get towed to the dealership because they never put new brakes on. Amongst other issues I call ... Read More

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DealerRater - Feb 11, 2018

I purchased a car in August of 2017 at Subaru Braintree it is now February of 2018 and I am having nothing but issues with it. I own a 2015 Impreza and the day I bought it and went to pick it up I waited FOUR HOURS to finally have the car because “they were putting new EVERYTHING” on the car. Well my tires were plugged I did not receive new tires. My brakes I had to get done twice one in which I had to get towed to the dealership because they never put new brakes on. Amongst other issues I call to speak to them and all they say to me is .. “ our hands are tied we can’t help you” !! I was baffled, absolutely beside myself that they did not care at all to help in any way. For owning this car all of six months I shouldn’t be having the amount of issues that I’m having. I will never ever go back to this Subaru dealership ever again. I almost felt like I was an annoyance to them, as if they had better things to do. Therefore I’m all set, I will take my business elsewhere next time.

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I am so happy with the customer service at quirk works Subaru, my salesman Johnathan was very helpful with my purchase of my new Subaru Outback he listened to all my needs and wants for the vehicle. Johnathan made me his priority and got all the paperwork done in a timely manor, everything was so easy. I will always come back to quirk works Subaru and see my guy Johnathan any time i need a new vehicle.

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Saw the car online. Went to dealership no funny business on the price. I was amazed that my salesman was straight forward and also didnt waiste my time trying to boost up the price of the car. I would highly reccomend my Quirk Subaru in Braintree to go see Xavier in sales.

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After shopping around for my new crosstrek quirk was the best, every other dealership told me i would never get the price quirk quoted but they were wrong. Bobby did great with me (i can be a bit of a pain) but at the end of it all he did a fantastic job helped me narrow it down to the right car for me, and gave me the deal i came in for. best car experience i have ever had

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I would give six stars to Quirk Works Subaru if I could. After reading some negative comments here and elsewhere, I was a bit skeptical . But all I can say is QuirkWorks knocked it out of the park for us. Joanne started our engagement. She was very prompt, professional, and courteous. You really couldn't ask for more. Tom Sforza the Salesmanager also came through for us. We also worked with Mach to complete the deal. He was very professional, and engaging. Making sure we understood everything and crossing the t's and dotting the i's. I've been ... Read More

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DealerRater - Oct 31, 2017

I would give six stars to Quirk Works Subaru if I could. After reading some negative comments here and elsewhere, I was a bit skeptical . But all I can say is QuirkWorks knocked it out of the park for us. Joanne started our engagement. She was very prompt, professional, and courteous. You really couldn't ask for more. Tom Sforza the Salesmanager also came through for us. We also worked with Mach to complete the deal. He was very professional, and engaging. Making sure we understood everything and crossing the t's and dotting the i's. I've been buying cars for 30 years, and this was by far my best experience yet. I look forward to doing more deals with QuirkWorks. I plan on letting Subaru of America know how pleased I was with the level of service demonstrated by Quirk works in getting us into our first Subaru.

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I have been shopping around online for the best price on new design 2018 Crosstrek. I went to Planet Subaru and one of the first thing my Fiance notice was the Salesman did not acknowledge her at all. Once he found out that the vehicle was for her, he transition to focus on her. As soon as we walked in to Quirk Works Subaru we were greeted by a Salesman name Xavier, he quickly welcome and introduce himself to the both of us. He quickly gathered enough information about us to know exactly what our wants and needs were. He quickly ... Read More

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DealerRater - Oct 18, 2017

I have been shopping around online for the best price on new design 2018 Crosstrek. I went to Planet Subaru and one of the first thing my Fiance notice was the Salesman did not acknowledge her at all. Once he found out that the vehicle was for her, he transition to focus on her. As soon as we walked in to Quirk Works Subaru we were greeted by a Salesman name Xavier, he quickly welcome and introduce himself to the both of us. He quickly gathered enough information about us to know exactly what our wants and needs were. He quickly introduce us to his GM George to assure us we will get a fair deal from him immediately. *Hint we did not want to waste time. George and Xavier did a fantastic job to cutting straight to the numbers and having the car register and inspection sticker complete within a 1 hour once a deal was agree upon, which was impressive for a busy Saturday. I will highly refer Quirk works Subaru to all my friends and family.

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I came in and worked with Bobby Bryson and the sales manager Tom Sforza after speaking with Kristie through email. We ended up buying a Crosstrek, got a fair trade value and left with a new car in less than two hours! Two hours! Any time I have ever bought a car other than at a Quirk facility I waited.. and waited... and waited for paper work and to go through the finance area. This is so much faster and more efficient. Bobby took the time to over the car and help me get my belongings out of my old ... Read More

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DealerRater - Sep 26, 2017

I came in and worked with Bobby Bryson and the sales manager Tom Sforza after speaking with Kristie through email. We ended up buying a Crosstrek, got a fair trade value and left with a new car in less than two hours! Two hours! Any time I have ever bought a car other than at a Quirk facility I waited.. and waited... and waited for paper work and to go through the finance area. This is so much faster and more efficient. Bobby took the time to over the car and help me get my belongings out of my old car and into my new one. The best service you can get. Thank you guys!!!

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Had a great experience in sales, and had an even better experience in service, Robbie was awesome, and took care of everything my car needed in a timely manor.

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Extremely unprofessional experience at Quirk Subaru. Spent a solid 3 hours in the dealership talking to Ryan about leasing a 2017 Impreza, did the typical negotiating back and forth for a while, finally settled on a deal that we were comfortable with. Told the salesman we would back the next day, and we needed 24 hours to think it over. Salesman said that was okay however he was not able to meet us until after 3pm that next day, we left, and came back the next day at 330 after texting the salesman Ryan and confirming. We arrived at the dealership only to be ... Read More

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DealerRater - Aug 20, 2017

Extremely unprofessional experience at Quirk Subaru. Spent a solid 3 hours in the dealership talking to Ryan about leasing a 2017 Impreza, did the typical negotiating back and forth for a while, finally settled on a deal that we were comfortable with. Told the salesman we would back the next day, and we needed 24 hours to think it over. Salesman said that was okay however he was not able to meet us until after 3pm that next day, we left, and came back the next day at 330 after texting the salesman Ryan and confirming. We arrived at the dealership only to be told by another salesman that Ryan wasn't going to be available until 5pm. So we were "assisted" by another salesman. Strike 1. We sat down with the new salesman, and gave him the lowdown of the previous negotiations the day prior. The new salesman said "okay sounds good, let me go talk with the sales manager and we'll get this paperwork rolling." If only it was going to be that easy. The salesman comes back and says "so Ryan really screwed up, and our sales manager was not aware of the deal you had made" we thus spent the next hour arguing that the issue at hand was not out problem nor our fault. They spent the whole time legitimately arguing with us over an $18 difference. That may not seem like a big deal, but it's the principal of them not honoring the deal that was agreed on, and then treating us poorly during the negotiations. The new salesman told us the previous salesman shouldn't have said what he said and "is probably going to get fired." Extremely unprofessional. Finally the sales manager George came out and gave us the most rude and abrupt explanation as to why the deal was not possible, after we said then "we don't have a deal" he just walked away from us without so much as a word. Not even saying sorry for the mix up, nothing. Probably one the worst experiences I've had at a dealership, and that's saying something considering dealerships have a bad rap to begin with. Left a bad taste in our mouth, this dealership will back track on a deal and pretend like you're at fault, we heard another customer that was sitting behind us with another salesman going through the same experience. She was extremely upset as well, I heard her word for word, and it was basically the exact same thing we experienced. Then today, another couple sitting in front of us, was arguing with a totally different salesman over the EXACT same thing. Should have been a red flag. Must be a common practice for Quirk. Very unprofessional and rude experience overall, would not recommend this dealership to ANYONE, anymore. Which is a shame because the Quirks themselves are a family friend, hence why we went there, however their employees are a different story. We will be informing the Quirks of our experience as well. Good luck to anyone else whom visits this particular Subaru dealership.

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I typically do not take the time to write a review, but my husband and I had such a pleasant and unorthodox experience recently at Quirk Works Subaru that I felt compelled to commend the staff we engaged with. To give some brief background information, my husband and I came to the realization that we needed a second vehicle once we had our daughter a few months ago. We were exploring a few different brands and ultimately decided we wanted a Subaru given their safety ratings. I was doing the majority of the leg work for our search, and to ... Read More

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DealerRater - Aug 6, 2017

I typically do not take the time to write a review, but my husband and I had such a pleasant and unorthodox experience recently at Quirk Works Subaru that I felt compelled to commend the staff we engaged with. To give some brief background information, my husband and I came to the realization that we needed a second vehicle once we had our daughter a few months ago. We were exploring a few different brands and ultimately decided we wanted a Subaru given their safety ratings. I was doing the majority of the leg work for our search, and to be honest I was dreading contacting multiple dealerships for information. I anticipated getting the typical "sales run-around" to get me to come in opposed to having my questions answered. One afternoon while my daughter napped I begrudgingly started making my calls to multiple Subaru dealerships. I did experience the “run-around” with a few of the dealerships that I contacted, while some of the others I had a decent interaction with and would’ve chosen one of those dealers until I called Quirk Works Subaru. When I called I was transferred to a young woman named Joanne who I ended up on the phone with for over 20 minutes. She was personable and made me feel at ease instead of pressured. Instead of getting exasperated with the amount of questions I asked her about safety features on the different Subaru models, she shared that she had a baby this past year as well and that she completely understood my desire for a safe vehicle for my daughter. Ultimately, it was decided that my husband and I would come in over the weekend to test drive an Impreza sedan and a Crosstrek since we weren’t sure whether we wanted an SUV or sedan. Later on that day I remembered a few questions that I didn’ t ask, so I called Joanne back. She had left for the day so I was directed to a woman named Christy who also did a great job of answering my remaining questions without pressuring me. Fast forward to the day of our visit, and we were greeted by a salesman named Greg. I told him we were here for Joanne, and he went and got her. She came over and met us and explained to Greg everything we discussed. He took us on the test drive of both the Impreza and Crosstrek, and he took the time to go over the features in each vehicle. By the end of our visit my husband and I decided to lease a Crosstrek, and we couldn’t have had a better experience than we did. I highly recommend going to Quirk Works Subaru if you want an experience where you are treated like a person opposed to just another sales opportunity.

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I got my second Subaru from the dealership this week (the first Subaru was also from this dealership). Xavier in sales and Tom the manager. We're straight forward with me on the price. I will highly recommend this dealership to all my friends and family. Thank you Xavier and Tom for being professionals. Most important got the best deal.

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I made an account just to leave a review of my wonderful experience here at Quirk Subaru. As a mother of two and one on the way, not only were we concerned about finding a car that meets all of our needs but also, to find a day and time that would work best to look at cars and be in and out. As a growing family, safety as well as room was a top priority of ours in a car. After looking at consumer reports, we were drawn to Subaru because of all the safety awards it has received ... Read More

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DealerRater - Jul 17, 2017

I made an account just to leave a review of my wonderful experience here at Quirk Subaru. As a mother of two and one on the way, not only were we concerned about finding a car that meets all of our needs but also, to find a day and time that would work best to look at cars and be in and out. As a growing family, safety as well as room was a top priority of ours in a car. After looking at consumer reports, we were drawn to Subaru because of all the safety awards it has received over the years. My husband and I ended up here at Quirk by a recommendation of his co-worker due to how great of an experience they had there. They were completely right! We were helped as soon as we walked through the door. Our salesman was awesome but I’ve honestly probably have not seen such a group of individuals that worked so fast and efficiently together as a team at a dealership. It was a really hot day when we went and they greeted us with smiles, water and the knowledge of knowing exactly what my family and I needed and wanted in our car. They completely understood that we didn’t want to stay long at the dealership since we came with a decent idea of what we wanted (and two grouchy toddlers in which they gave them coloring books). Thankfully, we had spoken to our insurance company beforehand about possibly buying a new car and with the help of the Quirk Subaru team, they had our brand new 2018 Forester inspected and registered within two hours of us walking through the door. I have never been more impressed with a dealership before and I will certainly be a returning customer in the future. A big thanks to the Quirk Subaru Team!

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That's a big lie , told $100 ends up only give me A $50 check ,what are a lie.i would never bring anyone into third door.

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I purchased my '13 Legacy 3.6R last April, and in the fall i received a letter from Subaru with a small recall (wiper blade motor needed to be replaced). I needed an oil change so I decided to make an appointment at Quirk for both the recall work and a synthetic oil change. I pull it into the service bay, and an employee ushers me inside. Before introducing himself, he pulls out a laminated sheet explaining what the 30k mile service covers. I again repeat just to do the work i scheduled it for. He says, OK it will be 45 minutes. ... Read More

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DealerRater - Feb 16, 2017

I purchased my '13 Legacy 3.6R last April, and in the fall i received a letter from Subaru with a small recall (wiper blade motor needed to be replaced). I needed an oil change so I decided to make an appointment at Quirk for both the recall work and a synthetic oil change. I pull it into the service bay, and an employee ushers me inside. Before introducing himself, he pulls out a laminated sheet explaining what the 30k mile service covers. I again repeat just to do the work i scheduled it for. He says, OK it will be 45 minutes. An hour and a half later, he says it's ready. He hands me a slip showing $0, so I asked how much the oil change is. He said I declined that service (I declined his $500 30k mile service). Instead of apologizing and saying he'll go and do the oil change now, he rudely asks for his pen back. I drove 300 feet to a Jiffy Lube and was treated like a King. Do yourself a favor and stay away from this "dealership" as you're clearly just a number to them. I bought my car out of state at Subaru of Stamford, wish they were closer for service because they were A+.

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To make a long story short I bought a car from them and had to fight with them to trade it in at a loss because there were issue they wanted to put a Band-Aid on for a new car. My local Subaru service center disagreed with quirks solution to tape my molding on that was falling off. The only solution was to order a new part that needed to be painted and my car paint blended. Never mind the issues with the car I had requested the financing paperwork from the dealer and paperwork I had never seen was ... Read More

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DealerRater - Dec 30, 2016

To make a long story short I bought a car from them and had to fight with them to trade it in at a loss because there were issue they wanted to put a Band-Aid on for a new car. My local Subaru service center disagreed with quirks solution to tape my molding on that was falling off. The only solution was to order a new part that needed to be painted and my car paint blended. Never mind the issues with the car I had requested the financing paperwork from the dealer and paperwork I had never seen was provided with another person’s signature. Long story short I reached Subaru corporate and told them in which they gave me a loyalty credit and I traded the car in at what would have been a 5k difference but after promising to take legal action I traded for a car and was given around 2k less back for the car I had bought 9 days ago. Issues: New Car damaged and solution to tape on molding or blend car paint with new part Key they claimed was $700 and too expensive to replace looked like it was taken to a belt sander Screamed at by sales manager on sales floor because I asked for a new key Someone signed my name on finance paperwork Trade-in was around 2k less than the faulty price they sold me the car for

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My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas from the first time we went to the dealership and were up front about our plans making it clear that we were not purchasing a car that day. Greg was friendly, helpful and did not pressure us at all to make a purchase. He was easy to get a hold of on the phone when we had further questions and when we decided to move forward with purchasing our Outback he was ... Read More

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DealerRater - Nov 14, 2016

My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas from the first time we went to the dealership and were up front about our plans making it clear that we were not purchasing a car that day. Greg was friendly, helpful and did not pressure us at all to make a purchase. He was easy to get a hold of on the phone when we had further questions and when we decided to move forward with purchasing our Outback he was great to work with to finalize the process. I highly recommend working with Greg if you are in the market for a new Subaru!

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Quirk Ford sold me 4 vehicles sight unseen by working the deal out via phone, email, or both. I would just come in for the paperwork, and the price was always much less than "internet pricing" Quirk Subaru would only quote the exact same price that's on the website? What's the point of "clicking" for a special price if its the same? Anyway, I bought a Subaru from Patrick Subaru today with only 2 emails and a 15 minute conversation. Peoples time is much too valuable to walk in and not get what you want when you ... Read More

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DealerRater - Nov 6, 2016

Quirk Ford sold me 4 vehicles sight unseen by working the deal out via phone, email, or both. I would just come in for the paperwork, and the price was always much less than "internet pricing" Quirk Subaru would only quote the exact same price that's on the website? What's the point of "clicking" for a special price if its the same? Anyway, I bought a Subaru from Patrick Subaru today with only 2 emails and a 15 minute conversation. Peoples time is much too valuable to walk in and not get what you want when you could have already determined that before stepping outside your door. Because of my long history with Quirk, I reached out to the saleswoman again and said I'm interested in a WRX STI and would like to still do business on another vehicle. The saleswomen replied to me email fairly quickly, and.....wait for it! The price was higher than the internet price! This is my first time writing a review that was negative. I think the salespeople should be trained to understand that just because you walk in the door or call, doesn't mean that the person is buying. You need to earn that sale and trust. Jim Altabello from Quirk Ford was great and if he is still there and I wanted to buy a Ford, I wouldn't even call anywhere else, because we would work it out. For the experience I have had with Quirk Subaru over the last few days, I can say that not only would I not purchase a Subaru from them, I would also deter any friends or family from purchasing at this dealership

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People are not friendly here! I chose this dealership as I live in the neighborhood, but totally regret it now. The GM, George has absolutely no sense that he's talking rude. They made my car buying experience a nightmare. I do not recommend this place.

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I plan to buy a Subaru Legacy and send out several price quotes to several MA Subaru dealers. Quirk Works Subaru's internet sales provide a very appealing price to lure me to the dealer place. Once I get there, they use all kinds of excuses (such as the discount coupon ran out..) to refuse to give me the price they sent to me. They persuade me to buy it at a higher price they offer on site. I suspect that Quirk Works Subaru's management quietly encourage their sales to do so in order to attract more customers. So ... Read More

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DealerRater - Oct 23, 2016

I plan to buy a Subaru Legacy and send out several price quotes to several MA Subaru dealers. Quirk Works Subaru's internet sales provide a very appealing price to lure me to the dealer place. Once I get there, they use all kinds of excuses (such as the discount coupon ran out..) to refuse to give me the price they sent to me. They persuade me to buy it at a higher price they offer on site. I suspect that Quirk Works Subaru's management quietly encourage their sales to do so in order to attract more customers. So never do business with this sneaky, unreliable dealer!

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Absolutely STAY AWAY from this dealership! 1) They pulled my credit report although I have been assured several times that they wouldn't do so. I specifically requested this, in the presence of my wife, twice! And I was reassured twice! Two days later, I get a notification from the credit rating agency that there has been an inquiry by Quirk... 2) The general manager (George Valentgas) himself admitted that his salesman - Mark, who quoted a monthly payment of "lower $400s" for the very same car that the general manager later tried to sell me for "$270/mo" ... Read More

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DealerRater - Sep 30, 2016

Absolutely STAY AWAY from this dealership! 1) They pulled my credit report although I have been assured several times that they wouldn't do so. I specifically requested this, in the presence of my wife, twice! And I was reassured twice! Two days later, I get a notification from the credit rating agency that there has been an inquiry by Quirk... 2) The general manager (George Valentgas) himself admitted that his salesman - Mark, who quoted a monthly payment of "lower $400s" for the very same car that the general manager later tried to sell me for "$270/mo" was "new and was trying to make money"... At my expense!!! This is not a marginal mark up, it is 48%. Unethical... 3) Today (one month after that pulled my credit report against my will), I get a letter from them telling that they "cannot provide credit to me" (for which I never applied)!!! They are incompetent. untrustworthy crooks. Stay away and SPREAD THE WORD. I certainly will.

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Indeed, a curious "title". Allow me to share why. Please note that my purpose in sharing is to FOREWARN potential Quirk buyers of their DUBIOUS SALES TACTICS AND BLITHERING STUPIDITY, AND TO SIMPLY STAY AWAY FROM QUIRK (I will be thorough, it gets really funny, but as with math formula's I'm obligated to give YOU, the reader "proofs" before the fun!). Remember, the Subaru you purchase will always be just like thousands of others, yet the only "difference" in YOUR PERSONAL buying process will be the DEALERSHIP that is chosen. I contacted ... Read More

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DealerRater - Sep 4, 2016

Indeed, a curious "title". Allow me to share why. Please note that my purpose in sharing is to FOREWARN potential Quirk buyers of their DUBIOUS SALES TACTICS AND BLITHERING STUPIDITY, AND TO SIMPLY STAY AWAY FROM QUIRK (I will be thorough, it gets really funny, but as with math formula's I'm obligated to give YOU, the reader "proofs" before the fun!). Remember, the Subaru you purchase will always be just like thousands of others, yet the only "difference" in YOUR PERSONAL buying process will be the DEALERSHIP that is chosen. I contacted Quirk via clicking upon a specific WRX listed in inventory upon their website. Shortly thereafter I received a voicemail response from Tim "Hi THOMAS....", not a good start my name is D A V I D exactly as it was submitted in my inquiry. I called Tim back, and corrected him regarding my proper "given-name", he verbally apologized. However it was a very disjointed call and Tim sounded, and was very confused. I provided him my work email, and asked him the cost of a specific accessory. Tim assured me he would email me the requested information. Tim never emailed me. The following day I reached out to Quirk via the "Chat" feature on their website. My single question? "Can I please have TIM LONG'S direct number?" No luck. Whomever was on the Quirk side of the has been trained to "mine" for more information, thus the "auto generated" responses were "Let me check on that....", "Can I please get your name....", "Just a second while I find out, where do you live....", "What's a phone number somebody can call to give you....". I simply kept repeating "TIM LONG'S NUMBER PLEASE". Ultimately, since I wasn't responding to any questions due to my having already provided that information in my original inquiry (IN SALES, THESE ARE CALLED "PROSPECT TOUCHES"), the person on the Quirk side of the chat simply closed the chat window, poof!!! So, I called the general number and asked for "Tim Long". Upon Tim answering my call, I rapidly reviewed our conversation from the previous day. Again he was flustered, and he said "DERRICK, RIGHT?". I corrected him, D A V I D. Later that day, Tim sent me any email, however he never anwsered my accessory question. As the past, I was in contact with Tim via email in regards to price-price-price (REMEMBER IT DOESN'T MATTER WHERE YOU BUY, THE CAR WON'T BE ANY DIFFERENT, AND IT CAN BE SERVICED AT ANY SUBARU DEALERSHIP UNDER THE FULL WARRANTY). The Quirk pricing was competitive, however be forewarned---DEALERS LIKE TO NOT INCLUDE SHIPPING/FREIGHT ($820) AND THEY NEVER PROVIDE THE DEALERSHIP FEE UNLESS ASKED ($299 AT QUIRK, VERY VERY VERY FAIR AND LOW PRICE). Since I was now simply "price shopping" my personal inbox (Tim never wrote to the work email I provided) was filled with offer's and counter offer's, and counter counter offer's. As the day drew to a close, Tim emailed me that "Thursday", the following day was his only day off, and he offered a colleague of his I could contact at Quirk. I responded in a very friendly fashion, assuring Tim---if my recall is correct---that no decision would be made on Thursday, and I only wanted to deal with him...due to him calling me THOMAS, DERRICK, NOT EMAILING ME, THE CHAT DISCONNECT...I figured that I had PERHAPS scraped the bottom with Tim & didn't want to engage with anybody else due to the name confusion...I was wrong about scraping the bottom @ Quirk! I checked my personal email later that day (Wednesday), and I had an email titled "Informational Visit" from Kayla Jarett @ Quirk that greeted me with the salutation "Hi THOMAS" (Kayla had already sent an email the PREVIOUS DAY that greeted me with "Hi THOMAS"). The email served two purposes for me. 1) I finally had enough of the given name errors--THOMAS, DERRICK, AND NOW THOMAS IN 2 EMAILS & 2) What and idiotic an dubious sales tactic that serves the sole purpose of getting you in the door because & I quote "It's a big purchase so it's always a good idea to get some education first." The email also instructed me to leave my checkbook at home (nothing mentioned about my credit cards), that buying a car is a "big purchase", and by coming to the showroom, Quirk had $500 catch vouchers that would increase my rebate by $500! I could dissect this moronic email, yet its simpler just to state, is it not condescending to assume a prospect has never bought a car and is clueless as to the process and needs to be "educated" by Quirk??? Why does Quirk send this "form" email? Because somebody at the Quirk Dealership possesses the ability to count to at 10...probably only one person named "Lou" (or THOMAS) that they keep out back to help all employees count, spell, and use the Interwebchattingemailnet! The true purpose is that "technology" sucks for car dealers, yet they will claim to embrace it. Why? Because US, YOU & ME...statistically only visit about 1.7 cars dealers before purchasing. That is way-way-way down from before "technology". So, if I visited Quirk to be "educated", the statistical probability of my buying from Quirk is fantastically increased in their favor, especially with a $500 inducement that probably has 1.7 million "asterisks" and "caveats" attached to it. Now, for the Quirk "teachable moment"...enough with calling me the wrong name!!! So I emailed Kayla & cc'd Thomas the following: "Kayla- As Tim long is now aware...he called me "Thomas" on his first voicemail, and then "Derrick" when we spoke. My name is DAVID. If Quirk can't get my name correctly...seriously...what should I have "time" for in regards to Quirk?-DAVID (Quirk alias "Thomas" & "Derrick") P.S. Tim, thanks for your time, I've opted to go elsewhere. Raise your pinky if you think Quirk's s interaction ought to have ceased upon receipt of my email? Unfortunately it did not! I got a call from Tim, and he was very apologetic and he offered me the lowest quote I had gotten thus far. However, KAYLA decided to send an ACCUSATORY email telling me it was all MY FAULT and that I had given my name in the initial contact as "THOMAS", and then continued her diatribe about how she would never deliberately call somebody by the wrong name "Who would?", and on-on that it was ALL MY FAULT (Albeit I give her credit for her "David," salutation), and concluded that they would send me a "screenshot" of my initial contact with Quirk. I demanded it, and ultimately it came in the form of a screenshot that could easily have been DELIBERATELY ALTERED (however, I will give Quirk the benefit of the doubt that it wasn't). The PROBLEM with the "screenshot"? The "Prospect Information" has Full Name as "THOMAS NP", MY email and MY phone number, with the CITY of LYNN MA, and a zip code of 01905. I live in LEXINGTON MA 02420. I responded to Kayla's ACCUSATORY email, in a very intelligent yet vicious manner...lines like "That was not a mistake on our end where we just don't know how to call people the right name" lines "You inquired and filled out information stating your name is Thomas" greatly agitated me. I WAS MY MISTAKE, I INQUIRED AND STATED MY NAME WAS "THOMAS" ETC-ETC-ETC. My response was super harsh...but no foul language...just pointing out that Kayla was a total idiot. The response from Quirk? George the General Manager courageously emailed me from the Quirk "general email"...yes George I'm calling you a coward (also for purposes of this "rating" and renaming you "Richard", lets shorten it to "DICK"). DICK sent me the following "David, My name is George (aka DICK), I am the General Manager, After reading the emails that you sent our department, there is no need for apology, you try to belittle and make fun of the employees that work here. We want to earn your business, your lead did come through as Thomas NP and We can show you that if you came down here to meet with us, there is absolutley no need for us to make that up. We are a large dealership and we give great prices. If you don't want to take advantage of that, that is one thing, but there is no need for those emails. If you need anything from here on out, you can contact me." DICK and I, briefly, exchanged "friendly" emails. Surprisingly he didn't believe that consistently mistaking my "given name" deserved an apology, nor did Kayla's hyper-aggressive email that basically called me a fool who deliberately provided misinformation on my initial contact warranted an "apology". DICK stated Quirk wanted to earn my business and invited me to "(come) down and meet with us" and he would show me the MY LEAD when I came down to meet. I simply responded that Quirk has a problem with the process by which they record "leads". At some point an actual HUMAN had enter the data into the database, and in my case, it was most probable that whomever did that CUT N' PASTED and accidently inputed my contact information with THOMAS NP's name and LYNN address. I don't recall a response from George in regards to Quirk's ineptitude. The bad news? I think that on delivery day, my "Quirk car" would have Idaho Tags, a New Mexico Title, Hawaiian Registration, and a Mississippi Inspection Sticker. The good news? I promise to service my brand new VW GTI at QUIRK SUBARU & request that Kayla perform all the maintenance and Tim and "quality assure it, and DICK can just be a dick. SAVE YOURSELF FRIENDS...IF YOUR BUYING A SUBARU BUY IT FROM PLATINUM/DIAMOND/5 STAR GENTLEMAN SUCH AS JACK HESSLER AT ATLANTIC SUBARU OR MICHAEL MASTERS AT BRATTLEBORO SUBARU. Sorry for the length. - Thomas. Wait, wait, wait...I've forgotten my NAME!!! Can somebody help me find my home in LYNN?? I think the zip code is 019???

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I ordered some parts for my Subaru and when I got them, they were used. The parts department was very combative and showed poor customer service. It is the first Subaru dealership that I have patronized where the service was lack luster. Every other dealership I have visited have given me the time of day and treated me like they enjoyed my money.

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Had a great experience at Quirk Subaru This is the second Subaru from Quirk after checking with other local dealers. Dealing with Mach Kim was a pleasure. After searching for vehicle with the equipment I realy wanted I found it at Quirk in a 2017 Outback. Mach was very knowledgable about his product. John Barry

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I'm seeing a theme from lots of other online reviewers. Wish I had taken the time to read them before heading over. Very nice exchange via phone & email. Found the car I wanted, called to confirm it was on the lot so I could drive it and move forward. Got there, no car. But, miraculously, they have all these OTHER cars for you to look at. Kristie Mahan - the internet lead/biz dev person - flat out lied to me. No risk of ethics or moral high-ground at Quirk. There are plenty of other Subaru dealers around ... Read More

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DealerRater - Aug 2, 2016

I'm seeing a theme from lots of other online reviewers. Wish I had taken the time to read them before heading over. Very nice exchange via phone & email. Found the car I wanted, called to confirm it was on the lot so I could drive it and move forward. Got there, no car. But, miraculously, they have all these OTHER cars for you to look at. Kristie Mahan - the internet lead/biz dev person - flat out lied to me. No risk of ethics or moral high-ground at Quirk. There are plenty of other Subaru dealers around - do yourself a favor and work with one of them.

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My experience there was exactly why many people hate going to car dealerships. The people that I met there were friendly but they were very pushy and aggressive to the point that it was uncomfortable. I had an appointment set up with Tim Long to look at a particular car. When I arrived someone else, Jonathan Theodat, came out to my car as I was getting out. I told him that I had an appointment with Tim, he said that he would let Tim know and in the mean time he would help me to get started. Jonathan, although he ... Read More

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DealerRater - Aug 1, 2016

My experience there was exactly why many people hate going to car dealerships. The people that I met there were friendly but they were very pushy and aggressive to the point that it was uncomfortable. I had an appointment set up with Tim Long to look at a particular car. When I arrived someone else, Jonathan Theodat, came out to my car as I was getting out. I told him that I had an appointment with Tim, he said that he would let Tim know and in the mean time he would help me to get started. Jonathan, although he was very nice, was quite pushy in trying to make a sale. He asked several times if I would make a purchase that day, even though I told him from the beginning that I was gathering information and pricing and would return in 2 days with my husband if the price was right. He and his boss told me that the price they were offering would only be good that day and kept trying to push me into the sale. They even said that I could call my husband and that's what cell phones are for. I again told them that he was unavailable and that I would not be signing any papers that day. They told me many times about how they sell a lot of cars and are a volume dealership, I'm guessing that was an attempt to make me think their prices were lower. That day I visited 2 other dealerships that were much more welcoming and less aggressive and they also offered better prices from the start. I was there for about an hour and a half, no one ever got Tim for me, so I didn't even meet the person I had an appointment with, and they also did not have the car available that I was told was there. I sent Jonathan an email that evening telling him why I did not call to accept their offer and to provide feedback to him about their sales approach. I wanted to let him know that it made me feel uncomfortable and that because of the way they treated me and the transparency of just wanting to get another sale I would not do business with them. I wanted to provide feedback to help him for the future so she would be aware of how his approach affects the customer and to let him know that he is losing sales because of it. I did not hear back by email. 3 days later I received a phone call from Jonathan asking if I already made a car purchase. I was in the midst of making a deal at another dealership. He offered to beat the price by $300. I declined, saying that although I appreciated the offer, I was not comfortable with the way they treated me from the beginning. I asked if he got my email and he said that he hadn't checked his email in several days, so I shared with him the same information and feedback over the phone. Instead of apologizing for and gracefully accepting the feedback, he said to me that it's not a big deal that he didn't get the sale. He said that the car business has been the same for over 20 years and people still have to buy cars and they will still make their sales. He said that they didn't even give me the "hard push" and that it was an easy push and even though I wasn't going to buy my car there that losing that sale is not something they would cry over. I told him that the other dealerships were more respectful and provided better prices from the outset. I was very clear in that I was trying to help him learn from this interaction for the future; however, he was not interested, was very defensive, and made it clear that he would not be changing his approach. Additionally in making my appointment to visit Quirk, I spoke with a woman on the phone who made the appointment for me the day before I visited. She then called me that morning to confirm that I would be coming. When I arrived, I met her in person, and she asked if my husband was coming, to which I told her that he was not and never planned to go that day. About an hour or so after I left the dealership I received another phone call from the same woman asking if I was planning to go over there. I told her that I had just been there and met her in person. She again asked me if my husband was supposed to be going over there too. ... It was all very strange and clear that they don't really care about customer service. They are more interested in getting people in the door and trying to sell to them immediately rather than listening to the customer. I would strongly discourage anyone from going to Quirk Subaru in Braintree for any purchase, based on my interactions there. Even in providing feedback to them, they were not interested. This is why I am submitting this review. I typically do not write reviews but I believe that other people should know this before they go so they can avoid it all together and have a better experience at another business.

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Horrible dealership! They have no morals. They will quote you one price via email then when you arrive they'll throw in that you'll have to pay a $900 destination fee (when the car is already at their dealership). They'll try and kick you out too if you attempt to approach their manager desk (wow, such important people!) and treat you like crap overall. The manager with glasses is particularly heinous.. It's such a mans club mentality in there, so you should especially stay away if you are a female! Not cool at all... they lost my potential ... Read More

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DealerRater - Feb 4, 2016

Horrible dealership! They have no morals. They will quote you one price via email then when you arrive they'll throw in that you'll have to pay a $900 destination fee (when the car is already at their dealership). They'll try and kick you out too if you attempt to approach their manager desk (wow, such important people!) and treat you like crap overall. The manager with glasses is particularly heinous.. It's such a mans club mentality in there, so you should especially stay away if you are a female! Not cool at all... they lost my potential business and hopefully many others! STAY FAR AWAY!!!

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My experience with the sale was excellent. Hoeun was very professional and personable. It was the quickest car purchase I ever made. The service department staff are friendly and very good. I would recommend this dealership.

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Hey everyone. I was at Subaru yesterday and had a really great experience! I'm a single girl and don't love the process of car buying from dealers but this one treated me very respectfully and didn't pressure me into anything I didn't want to do. I worked with Ryan M. who was awesome and great to be paired up with. He's very nice helpful and I would definitely recommend him and this dealership to anyone in the car buying business! Thanks 🙂

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Red carpet treatment from start to finish! Quickest car purchase of my life with top-notch service! No haggling and we left with a superstar deal!

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Quirk Subaru Braintree. Stereotypical bad car dealership. The ploy was very simple: they gave (by e-mail – thanks, Tim) a very low price for the Outback with the packages I wanted, and we came to look. In the few hours it took me to get there all cars in these configuration were miraculously sold (though next day still present in the inventory). So, the quoted price was no longer relevant, and they started to sell hard the more expensive version for a lot of money, way above reasonable pricing. They also low-balled our car (Kelley blue book - $ 5000, they offered $1000). The ... Read More

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DealerRater - Dec 29, 2015

Quirk Subaru Braintree. Stereotypical bad car dealership. The ploy was very simple: they gave (by e-mail – thanks, Tim) a very low price for the Outback with the packages I wanted, and we came to look. In the few hours it took me to get there all cars in these configuration were miraculously sold (though next day still present in the inventory). So, the quoted price was no longer relevant, and they started to sell hard the more expensive version for a lot of money, way above reasonable pricing. They also low-balled our car (Kelley blue book - $ 5000, they offered $1000). The manager John Stevens ( if this is his real name), told us that waiting for the configuration we really wanted is not possible; ordering the car – not possible; the price quoted in writing was only in relation to the vehicle which was “sold”, and can’t be applied to any other similar vehicle. So – lying, cheating, stereotypical bad car dealers. Do yourself a favor – avoid Quirk at all costs.

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I came in to Quirk in Braintree to check out an Impreza I had seen on line and... I bought it. Wow. Everyone was extremely helpful, they listened to me and answered all my questions--and George gave me a great price. The whole process was pretty easy, and I am a satisfied customer.

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Had a great experience. Dealership worked well with us and I left happy. Andre was a great salesman and I love my new Forester!! he was patient and very attentive to my needs. We worked a deal and I am driving a 2016 brand new car that is safe and reliable.

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My wife and I recently bought a car from Quirk Auto in Braintree and we are very pleased with the result. We had been searching for a couple of weeks and had narrowed down what we were looking but we were hoping that we could buy a car in the neighborhood instead of venturing out to the maze of auto dealerships on the “auto mile”. When we came into Quirk, the sales person Jarrod Pomare, started off spending a good amount of time asking questions in a relaxed manner to find out what we were looking for. My wife and ... Read More

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DealerRater - Nov 29, 2015

My wife and I recently bought a car from Quirk Auto in Braintree and we are very pleased with the result. We had been searching for a couple of weeks and had narrowed down what we were looking but we were hoping that we could buy a car in the neighborhood instead of venturing out to the maze of auto dealerships on the “auto mile”. When we came into Quirk, the sales person Jarrod Pomare, started off spending a good amount of time asking questions in a relaxed manner to find out what we were looking for. My wife and I had both done a lot of online research and Jarrod filled in additional information which an internet search often leaves out. It was only after Jarrod had a clear sense of what we wanted, did he present to us a couple of cars and ask us to take the cars for a test drive. Jarrod also gave my wife and I time alone after each drive to talk over our impressions. I am happy to say that we bought our car from Quirk and were able to do so by staying in the neighborhood.

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Tom Sforza was very patient with us. We're not the easiest people in the world to deal with. But we liked his style and in the end, it was a great experience of wheelin' and dealin'. There was a second gentleman who helped us out later during the paperwork process; we regretfully forget his name but he too was patient, funny, and helpful.

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I visited the dealership in Braintree looking for information on a new Subaru. Immediately I was approached in the parking lot by a salesperson. I wasn't able to research the sticker price of the vehicle like I had planned to. I ended up in the showroom sitting at a desk. The salesperson wrote down a figure of $410/month. After I said that was a ridiculous price, he left and came back with another sales person/sales manager. I was then told $347 a month including tax. I asked why he said $410 a month at first, His reply "You would ... Read More

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DealerRater - Nov 8, 2015

I visited the dealership in Braintree looking for information on a new Subaru. Immediately I was approached in the parking lot by a salesperson. I wasn't able to research the sticker price of the vehicle like I had planned to. I ended up in the showroom sitting at a desk. The salesperson wrote down a figure of $410/month. After I said that was a ridiculous price, he left and came back with another sales person/sales manager. I was then told $347 a month including tax. I asked why he said $410 a month at first, His reply "You would have tried to talk me down anyway". The lease on the car they showed me shouldn't have been mpre than $290 a month which I found at a couple other dealerships. Also they want to give you no equity for your trade in. They will make some excuse why they think it has no equity. I would only visit this dealership if you want to overpay dearly for a new car. The sales people here are like vultures.

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Robert Carter was my service advisor and he did a fantastic job. He took the time to explain the problem and what needed to be done to fix it. He was friendly, professional and knowledgeable. Thanks Bob!

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My husband and I went to Quirk Works Subaru on Sunday to just "look" at cars. We were greeted by a very friendly sales associate named Ryan Monsegue. He was great and very knowledgeable. We took a couple of Foresters for a test drive. We ended up trading in my current vehicle and buying a 2015 Forester the same day. Drove off with my new vehicle and I love it! So Happy we stopped by to "look"!! Highly recommend Ryan if you are looking for a new Subaru!

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This dealership was great. I was greeted immediately and immediately helped with the process. Salesmen were great and were able to come to an agreement on a Hyper Blue STI which other dealerships would not even budge on. Definately check them out for your next Subaru

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I was price shopping for a 2016 Subaru and received my lowest quote from Quirk Works Subaru. I asked another dealership if they could match the quote, and they asked me to ensure that my quote included everything. I asked my representative if there were any additional fees, and he stopped responding to my emails. This was a negative interaction, and not a respectful use of my time. There are several reviews that say the same thing, but I would ask anyone considering this location to make sure their online quote matches in reality before making the trip to Braintree.

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This review is long overdue but I wanted to make sure I did it. My son bought a car with my help this past summer--a brand new Subaru Impreza. Thomas Storza was our sales person and he did an outstanding job. I am 68 years old and have bought a lot of cars in my life and he was by far the best sales person I have encountered. He was professional, knowledgable and just did a great job!

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I had previously brought my 2013 BRZ to Quirk several times and had great experiences - like a lot of us here I'm a car enthusiast so I pay a lot of attention to required maintenance, and again like a lot of us here I really appreciate when a shop does everything you ask and nothing you don't, every time. That used to be the case at Quirk, but now unfortunately it isn't. On my latest visit to Quirk I met with Eric Deblois (who replaced Craig Berard), and since we hadn't previously met we talked for ... Read More

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DealerRater - Sep 15, 2015

I had previously brought my 2013 BRZ to Quirk several times and had great experiences - like a lot of us here I'm a car enthusiast so I pay a lot of attention to required maintenance, and again like a lot of us here I really appreciate when a shop does everything you ask and nothing you don't, every time. That used to be the case at Quirk, but now unfortunately it isn't. On my latest visit to Quirk I met with Eric Deblois (who replaced Craig Berard), and since we hadn't previously met we talked for a few minutes about how I occasionally autocross and drift my BRZ, I have a couple of different sets of wheels and tires, I'm not at all gentle with the car, etc., and that I wanted the oil and filter changed, the trans and diff fluid checked, and the TPMS on my summer tires calibrated. He tried to talk me out of the trans and diff fluid check despite that being in the manual as regular maintenance and despite my hard use of the car, and also tried to talk me into a wheel alignment ("you should have it done every time you change wheels") despite the fact that I swap wheels sometimes a couple of times a weekend. A few more minutes of discussion cleared up what I wanted done, and he sent me to the waiting room. In typical Quirk fashion I was told I'd need to wait an hour but it was only about 40 minutes, which is awesome! Unfortunately when I got the car back I noticed the TPMS light was still on, and went back inside to ask Eric about it. He apologized and said he must have "forgotten to tell the guys" to do it, and he'd get them right on it. He made it sound like it would just be a minute so I didn't even go sit back down, although I should have since it took almost another 30 minutes before someone else came out to tell me that the only way they would be able to calibrate my TPMS would be to take the tires off the wheels to get at the sensors. I'm not familiar with what equipment Quirk has (and neither is Eric, apparently), but that's certainly the first I've heard of that requirement. I declined and thought I'd be on my way, but they told me they had taken the liberty of adjusting my tire pressures for me while they were at it. I had not requested this and of course I had to stop at the first gas station I passed on the way home to put the tires back to the pressures I had them at originally. I got an email from the dealer asking me to call if I had any feedback, so I did. I spoke to Alex there and while she was very nice and very patient, there didn't seem to be anything she could do to help or to assure me anything would be different next time I came in. It's unfortunate that going to Quirk had been a consistently-excellent experience and that no longer seems to be the case.

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My husband and I turned in our 2.5 year old Subaru Impreza (which we also bought at Quirk) for a newer vehicle and the experience at the dealership went very well. Ben was a great salesman, very nice, informative, knowledgeable and not pushy at all. Overall, we had a very good experience.

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The manager was so rude and careless any value for your trade. The price online is not the same price you will find in store. They do this to lure customers to come in and then you realize it was a false online price. I called this An Act of Fraud. Conscienceless manager.

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I was at there dealership in Braintree MA and my car go hit (hit and run). They had the video, but deleted the footage. I was unable to retrieve the footage to get the plate number of the individual the hit my car. I think it was someone that worked there and they covered it up. Do yourself a favor and go elsewhere. They are corrupt.

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Quirk advertised a Subaru Crosstek Premium MT on the internet for 20,428 (the advertisement is still up) and refused to sell us any Subaru Crosstrek Premium MT at the advertised price. The experience was terrible and they appear to be a "bait and switch" dealer.

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Willy was great in helping me find the perfect Subaru Impreza for me! Everyone was very friendly and helpful. Love the new car. I recommend this dealership to people in the area!

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I entered the Subaru showroom to explore the possibility of purchasing a Subaru Forester. The sales consultant was very helpful and professional. He presented several options without pressure. The dealership helped me find a very comfortable deal to achieve my goal. I ended up driving away in a new 2015 Subaru Forester. I must say, it was an excellent experience with a happy ending! Thank you Chris Collins and Owen Nuon!

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I came in for my 30,000 mile check up and was well taken care of. I ended up needing my rear brakes replaced as well, and Eric did a great job of making sure I understood what was going on and getting me out in time to make it back home in time. Very satisfied, and ready for my upcoming road trip.

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Kudos to Joseph Pearson, not only was he professional but also had a great sense of humor! It was my pleasure to not only meet Joseph but also having an easy resolve.

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The service tech and automotive technicians were both solid guys. Went in for an oild change, and they pointed out a problem with my brakes, that no other place had mentioned since I bought the car. I appreciated their thouroughness and honesty. Will go back.

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Quirk Subaru, and specifically our sales guy Lenny, made the car buying experience quick and painless. Lenny saw that we had two squirming toddlers in tow, he promised us upfront that he would put us in the car we were looking for at a price we could afford and get us in and out quickly – he delivered on his promise. Lenny was genuinely nice and good to work with. We left a different subaru dealership b/c the salesman apparently thought snarky and rude were character traits that would help seal a deal- we found none of that at Quirk. ... Read More

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DealerRater - Jun 4, 2015

Quirk Subaru, and specifically our sales guy Lenny, made the car buying experience quick and painless. Lenny saw that we had two squirming toddlers in tow, he promised us upfront that he would put us in the car we were looking for at a price we could afford and get us in and out quickly – he delivered on his promise. Lenny was genuinely nice and good to work with. We left a different subaru dealership b/c the salesman apparently thought snarky and rude were character traits that would help seal a deal- we found none of that at Quirk. We will return to work with Lenny when we need to buy a car again.

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Quirk Subaru is the best dealership I have ever encountered. They were extremely courteous got straight to the point and had nothing but respect for my time. I've heard some horror stories from friends about how bad a car buying experience can be so I walked in fully expecting the worst. But as soon as I drove into the lot I was greeted with a hand shake and a smile by a sharply dressed salesman named Jarrod Pomare who guided me through the process without making me feel overwhelmed. Subaru is the best brand in the world and they ... Read More

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DealerRater - Jun 1, 2015

Quirk Subaru is the best dealership I have ever encountered. They were extremely courteous got straight to the point and had nothing but respect for my time. I've heard some horror stories from friends about how bad a car buying experience can be so I walked in fully expecting the worst. But as soon as I drove into the lot I was greeted with a hand shake and a smile by a sharply dressed salesman named Jarrod Pomare who guided me through the process without making me feel overwhelmed. Subaru is the best brand in the world and they are being represented by an elite team of some of the most professional top notch salesman in the industry. If I had to describe my experience with one phrase it would be "second to none". Thank you for making my car buying experience painless Subaru is the BEST!!!.

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Bought my 2015 Forester here. I had excellent customer service at Quirk Subaru with no hassle or pressure to buy. Hoeun the salesman was really helpful with explaining everything about the car. All around great experience.

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I just want to take the time to thank Houen Nuon and Quirk Works Subaru for their great service and assistance, I love my brand new Crosstrek! Thank you again for orienting me in the right direction and making the whole process easy and fast.

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I have been to many dealerships in the past few years either buying cars myself or helping friends and family buy cars. Overall, the whole atmosphere of buying cars is MUCH different than it used to be. Quirk Subaru is no exception! I was aided in picking out my brand new Subaru by Tom Sforza and I was out of the dealership the same day without a glitch. These guys come to work to get the job done and they do it with poise. It also helps that I couldn't find the exact car that I wanted ANYWHERE else ... Read More

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DealerRater - May 31, 2015

I have been to many dealerships in the past few years either buying cars myself or helping friends and family buy cars. Overall, the whole atmosphere of buying cars is MUCH different than it used to be. Quirk Subaru is no exception! I was aided in picking out my brand new Subaru by Tom Sforza and I was out of the dealership the same day without a glitch. These guys come to work to get the job done and they do it with poise. It also helps that I couldn't find the exact car that I wanted ANYWHERE else because Subarus are HOT HOT HOT! But I am glad my quest for the perfect car took me here and I can say that if you go to Quirk Subaru you will be greeted and treated with respect.

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I recently visited your Braintree location and had an excellent experience with Ryan Gee. His customer service skills are phenomenal and I will definitely be recommending him and your business to everyone I know!

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Reading the reviews I was hesitant to buy a car so I figured I'd try it myself cause you can't judge a book by its cover. As I walked in I was greeted by two of the most amazing salesman. One by the name of Owen and one named Jarrod Pomarre. I also talk to the general manager Christopher Collins he was an Amazing guy he was really down to earth which is a plus. Jared began showing me the explaining everything about the car and you could just tell he was a really hard worker didn't ... Read More

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DealerRater - May 31, 2015

Reading the reviews I was hesitant to buy a car so I figured I'd try it myself cause you can't judge a book by its cover. As I walked in I was greeted by two of the most amazing salesman. One by the name of Owen and one named Jarrod Pomarre. I also talk to the general manager Christopher Collins he was an Amazing guy he was really down to earth which is a plus. Jared began showing me the explaining everything about the car and you could just tell he was a really hard worker didn't let one detail about the car get by me which I really appreciated. All in all this is the company I will stay buying cars from forever! Thank you Quirk Subaru for such an amazing experience!

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Walking in I was pleasantly greeted by Jarrod. Other dealerships I would have to look extremely lost before I'm approached. I explained what my girlfriend and I was looking for and working with. Given a few options really helped us make up our mind. Jarrod did a great job at breaking down the details of the cars and the next steps towards the purchase. Customer service is key for me any business I visit. I've referred friends because of this experience

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I've been looking to purchase a new 4×4 vehicle and came across Quirk Subaru. Walked in and Hoeun approached me. Told him I wanted to test drive the Subaru Legacy. He found me a black fully loaded one and once I test drove it I fell in love. Hoeun was very professional and knowledgeable. He answered all my my questions. They gave me a great deal on the Legacy. Corey the finance manager took care of all the paperwork and had me driving off the lot with my new car the same day. I will definitely recommend this dealership to ... Read More

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DealerRater - May 31, 2015

I've been looking to purchase a new 4×4 vehicle and came across Quirk Subaru. Walked in and Hoeun approached me. Told him I wanted to test drive the Subaru Legacy. He found me a black fully loaded one and once I test drove it I fell in love. Hoeun was very professional and knowledgeable. He answered all my my questions. They gave me a great deal on the Legacy. Corey the finance manager took care of all the paperwork and had me driving off the lot with my new car the same day. I will definitely recommend this dealership to my family and friends. Thank you again guys!

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I purchased my first car today from this dealership and I was able to get the vehicle of my choice with a fair purchase price. The whole process of negotiating the price was very simple and there were no tricks. I was able to walk away with the car of my dream in no time. Thanks for your business

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My experience at Quirk Works Subaru was phenomenal! They did whatever they could to get me into my first subaru and it worked. My salesman Hoeun Non was incredibly kind patient and knowledgeable and told me everything I needed to know about the car and was just all around a pleasure to be around.

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I was searching for a new vehicle and didn't know what I wanted. I stopped by quirk works Subaru to Check out some Subaru's that my friend told me about. I was greeted by a very professional salesman Hoeun Nuon. He was knowledgeable and great to work with. I bought a 2015 legacy that day and couldn't be happier.if your in the market for a car, go see Hoeun.

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I have had multiple mixed experiences at this dealership. I purchased my car here a while back but it has been causing me such a headache that I thought about trading it in. I had a wonderful buying experience working with Ryan Gee. He was kind and insightful, explained to me in detail about the different options that I can go about handling the situation since I stilled owed a few thousand on my previous car. Unlike many of the other people I have dealt with at this dealership at no point did it feel like he was pressuring me ... Read More

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DealerRater - May 29, 2015

I have had multiple mixed experiences at this dealership. I purchased my car here a while back but it has been causing me such a headache that I thought about trading it in. I had a wonderful buying experience working with Ryan Gee. He was kind and insightful, explained to me in detail about the different options that I can go about handling the situation since I stilled owed a few thousand on my previous car. Unlike many of the other people I have dealt with at this dealership at no point did it feel like he was pressuring me into trading in my car for sale. Simple and easy.

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I was nervous about buying a vehicle but the process was painless. My salesman Hoeun Nuon was a not pushy. He just allowed me to go at my own pace and he was very informative.

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I was in search of a new vehicle and I heard a lot of good things about Subarus. When I arrived at the dealership, I was greeted by Hoeun Nuon. He went through all the features with me and directed me to a vehicle that best fit my lifestyle. I love my new vehicle and thank you Hoeun for being a great salesman.

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I've been to every Subaru dealership in MA and was really happy with what Quirk Subaru had to offer. I dealt with a salesman named Ryan. He was great and got me into a new car at a great price. Thank you

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I stopped in Quirk Works Subaru in Braintree this month with a broken down old minivan. Ryan Gee the salesman was honest and understanding and not pushy or aggressive. He spent a lot of time with me going over options and I was able to drive out of the dealership with a brand-new 2015 Subaru Forrester and my payments were affordable! I will be back to buy my next car with Ryan Gee and this dealership. Overall it was a fantastic experience!

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I was guided by a salesman in there Ryan, who was determined to find the right car for the right price. Short and simple.. I'd highly recommend him to anyone looking for a Subaru.

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I just recently bought a car from Quirk Subarau. I can not explain how ecstatic and satisfied we are with the dealership. On top of that Ryan one of their salesperson had exceptional service which made the experience of buying a car for us easy. I would definitely recommend visiting this dealership and make sure you get Ryan.

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I went to a couple of dealers to look for a new car. Last stop was at Quirk Subaru. I met with Ben Huang my sales associate. He found me the perfect fit, a subaru legacy. Overall best experience I ever had. Will recommend Quirk dealership to everyone. Thank you Ben!

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Walked in greeted buy tom sforza who was more than happy to guide me to buy my new car he made sure he seen me through the process with the best possible deal he could do great ppl there

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Went to look at a couple of Subaru at Quirk over the weekend. I didn't know much about the brand and its models. My sales associate Ben Huang took his time and went over different models and he gave me the best financing rate! Please go see Ben if you want a Subaru. Joe

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I'm writing to express my gratitude to Lenny Wallace for the positive experience I had today buying my second subaru from quirk. Lenny was very knowledgable and professional throughout our dealings. He did an excellent job from the initial contact to the end. Please thank him for me. Dan Daley

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I just bought a 2015 Subaru Outback and I love it! Visit Tom Sforza and he will find the right car for you and make it as easy as it can get

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